30-Day Returns Policy
Returns & Refunds Policy
Your satisfaction matters. Bijoux-NYC Direct accepts returns on eligible jewelry within 30 days of delivery. Please read carefully before starting a return.
Eligibility
- Items must be returned in original, unworn condition with tags and packaging intact.
- Custom designs, resized items, and special orders are final sale unless defective.
- Returns are processed by email request only—please contact us before sending any item back.
Return Costs
- Standard returns: Free (shipping costs are included in product pricing).
- If you choose to use your own label, Bijoux-NYC Direct is not responsible for lost or uninsured packages.
- Signature confirmation is required on returns valued over $500 for your protection, unless you opt out in writing.
Holiday & Peak Season Processing
Please allow an additional 2–3 business days for returns to be processed during holidays or peak seasonal times.
How to Start a Return
Email us at contact@bijouxnycdirect.com with your order number. Our team will provide step-by-step instructions for your return authorization.
Refunds
- Refunds are issued to the original payment method within 3–5 business days after inspection.
- Shipping charges are non-refundable unless the return is due to a manufacturer defect.