Contact Us

Bijoux-NYC Direct is an online-only premium diamond jewelry storefront serving retail customers and wholesale-ready buyers. Whether you have a question about a product, shipping, returns, order status, or wholesale-ready jewelry selection, we’re here to help.

Customer Support

For customer service, order questions, return requests, or general inquiries, please contact us by email or phone:

Email: info@bijouxnycdirect.com
Phone: 228-437-6856

Please include your order number if your message is about an existing order.

Order Questions

If you have a question about an order, please include:

Your order number
The name used on the order
The email address used at checkout
A brief description of your question or concern

This helps us review your order and respond as accurately as possible.

Product Questions

For product questions, please include the product name or product link when possible.

Bijoux-NYC Direct carries premium diamond, gold, and silver jewelry curated through trusted NYC Diamond District partners. Product details may vary by item, so including the product link helps us confirm details such as metal type, diamond type, carat weight, stone shape, size, setting, and availability.

Shipping Questions

Bijoux-NYC Direct currently ships to eligible addresses within the contiguous United States, which includes the lower 48 states plus Washington, D.C.

All orders ship with signature confirmation required.

Available shipping options include:

Standard Shipping with Signature
Two-Day Shipping with Signature
Overnight Shipping with Signature

Please allow 1–2 business days for order processing before shipment.

Returns

Bijoux-NYC Direct offers a 30-day return policy on eligible diamond, gold, and silver jewelry items.

To request a return, please contact us at:

Email: info@bijouxnycdirect.com
Phone: 228-437-6856

Returned items must be in the same condition as shipped and must include original packaging and any included documents, certificates, tags, or accessories when applicable.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Wholesale-Ready Inquiries

Bijoux-NYC Direct also supports wholesale-ready buyers and boutique-style jewelry purchasing.

For wholesale-related questions, please contact us by email:

Email: info@bijouxnycdirect.com

Please include your business name, the type of jewelry you are interested in, and any relevant order details or product links.

Online-Only Storefront

Bijoux-NYC Direct is an online-only storefront. We do not operate a public walk-in showroom or physical retail store.

Our jewelry selection is curated through trusted NYC Diamond District partners and presented online for retail customers and wholesale-ready buyers.

Response Time

We do our best to respond to customer messages as quickly as possible. Most inquiries are reviewed within 1–2 business days.

Business days do not include weekends or holidays.

Contact Information

Bijoux-NYC Direct
Online-only premium diamond jewelry storefront
Email: info@bijouxnycdirect.com
Phone: 228-437-6856

Mailing Address:
822A Highway 90
Bay St. Louis, MS 39520
United States

This mailing address is provided for business correspondence only. Bijoux-NYC Direct does not operate a public walk-in showroom or physical retail storefront.