FAQs | Bijoux‑NYC Direct
Frequently Asked Questions
What makes a diamond “ethical”?
Ethical diamonds are sourced responsibly with transparency around labor, conflict-free certification, and honest documentation.
Do you sell both lab-grown and natural diamonds?
Yes. We offer both, with certification options available for each type of diamond.
Which diamond certifications do you prioritize?
We prioritize IGI and AGS certifications for accuracy and trust. GIA is available upon request.
Are your diamonds conflict-free?
Yes. All diamonds follow the Kimberley Process and come from suppliers committed to ethical sourcing.
How long does shipping take?
Non-ring items ship in 1–2 business days. Rings ship in 1–4 business days depending on resizing requirements.
Do you offer returns?
We accept returns within 30 days if items are in original condition. Refunds are processed in 3–5 business days.
Do you provide insurance for orders?
We do not automatically insure orders. Signature is required for purchases over $500. Insurance is available upon request.
What metals do you offer?
We offer jewelry in yellow gold, white gold, rose gold, sterling silver, and platinum. All pieces are hallmarked for authenticity.
Do you offer resizing services?
Yes. Rings can be resized before shipment or afterward for a small fee.
Where are your pieces crafted?
All jewelry is finished and quality-checked in New York City’s Diamond District by third-generation jewelers.