FAQs | Bijoux‑NYC Direct

Some pieces come pre-certified (IGI or AGS) and are labeled in the listing. Others may be certified upon request for a fee. Most of our jewelry is not certified to maintain accessible pricing, but all diamonds are inspected and ethically sourced.

We follow FTC-compliant carat ranges. For example, 1/2 ct is listed as 0.45–0.55 cttw. Exact weights vary slightly by cut and setting.

Yes. All diamonds are ethically sourced through verified channels under the Kimberley Process. We do not support the trade of conflict diamonds.

Yes. Most rings can be resized for a fee. We also accept custom jewelry requests based on sketches or photos. Contact us to discuss your idea.

Yes. All pieces are stamped with their correct metal grade and manufacturer logo—e.g., .925, 14K, etc.—ensuring material authenticity.

Non-ring items ship in 1–2 business days. Rings require 1–4 days for sizing. Standard U.S. delivery takes 3–7 days. Expedited shipping is available at checkout.

Yes. Shipping is always free. We include the cost in your purchase price. All packages include tracking and signature confirmation on high-value orders.

Yes. Select USPS during checkout for PO box addresses. UPS and FedEx cannot deliver to PO boxes.

Yes. You’ll receive a tracking number via email when your order ships. You can also contact us directly for updates.

You may return eligible items within 30 days in original, unworn condition. Returns are processed in 3–5 business days. We reserve the right to charge a restocking fee of up to 15% for excessive return behavior.

We offer refunds within the 30-day window. We do not currently offer extended warranties outside this period.

We add 25–50 new SKUs per month to keep our collection fresh. Bookmark us or join our email list to stay updated.

Reach us at contact@bijouxnycdirect.com. We respond within 1–2 business days.