We partner with New York City–based suppliers who adhere to the Kimberley Process and beyond, ensuring every stone is conflict‑free. Learn about our suppliers’ 30‑day return policy, certification options, and why responsible sourcing is at the heart of every Bijoux NYC Direct creation.

Preserve sparkle and prevent damage by gently wiping your pieces with a soft, lint‑free cloth and warm, soapy water. Store each item in its own pouch or box to avoid scratches, and for gold settings, consider a monthly professional polish for showroom shine.

We offer a simple, no‑hassle 30‑day return window on all purchases. While we don’t have extended warranties at this time, we’re actively exploring this option for the future—so stay tuned for expanded coverage down the road.

Custom work and special resizing are available on a limited, restricted basis per our suppliers’ guidelines. If you have a design idea or need an adjustment, reach out with your request and we’ll let you know if it’s something we can accommodate under those requirements.