Last updated: August 17, 2026
We want you to feel confident when purchasing fine jewelry from Bijoux-NYC Direct. Most jewelry may be returned within 30 days of delivery when it meets the return conditions below.
This policy explains our return window, how to start a return, return shipping, inspections, refunds, and the limited types of jewelry that cannot be returned.
30-Day Return Window
Bijoux-NYC Direct accepts eligible returns within 30 days of delivery.
Your return request must be started within 30 days of the delivery date shown by the carrier's tracking information.
To qualify for a return, the jewelry must be returned in the same condition in which it was received.
What Can Be Returned?
Most jewelry purchased from Bijoux-NYC Direct is eligible for return within our 30-day return window.
Eligible jewelry must be:
- Unused and unworn
- Undamaged
- In the same condition in which it was received
- Free from scratches, signs of wear, perfume, lotion, residue, or other customer-caused damage
- Returned with the original packaging when provided
- Returned with any certificates, grading documents, authenticity cards, tags, labels, boxes, pouches, or accessories that were included with the order
Items That Cannot Be Returned
Because some jewelry is prepared specifically for an individual customer or changed from its original condition, the following items are not eligible for return:
- Custom-made jewelry
- Special-order jewelry
- Resized jewelry
- Altered or modified jewelry
If one of these items arrives damaged, defective, incorrect, or not as described, please contact us so we can review the issue and help make it right.
How to Start a Return
To request a return, contact Bijoux-NYC Direct at:
Email: info@bijouxnycdirect.com
Please include:
- Your order number
- The name used on the order
- The item you would like to return
- The reason for the return
If the item arrived damaged, defective, incorrect, or not as described, please also include clear photos of the item and its packaging so we can review the issue as quickly as possible.
Once your return request has been reviewed, we will provide the appropriate return instructions.
Please contact us before shipping jewelry back so we can provide the correct return information and help ensure your package is handled properly.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or not as described.
Because fine jewelry may have significant value, we strongly recommend using a trackable shipping method with appropriate insurance and signature confirmation when returning an item.
Please keep your return tracking information until your return has been received and processed.
Bijoux-NYC Direct is not responsible for return packages that are lost, stolen, damaged, or delayed while being shipped back to us.
Original Shipping Charges
Original shipping charges are non-refundable unless the return is the result of an error on our part or the item arrived damaged, defective, incorrect, or not as described.
This applies to the shipping service selected when the order was placed.
Damaged, Defective, Incorrect, or Not as Described Items
Please inspect your jewelry when it arrives.
If your item arrives damaged, defective, incorrect, or not as described, contact us at info@bijouxnycdirect.com as soon as possible so we can review the issue.
Please provide:
- Your order number
- A clear photo of the jewelry
- Photos of the packaging when relevant
- Photos showing any visible damage or incorrect details
After reviewing the issue, we will work with you on the appropriate resolution. Depending on the circumstances and product availability, this may include a return, replacement, or refund.
Return Inspection
Returned jewelry is inspected after it is received.
For an otherwise returnable item to qualify for a full refund, it must meet the return conditions described in this policy.
A return may require additional review if the item:
- Shows signs of wear or use
- Was damaged after delivery
- Is not in the same condition in which it was received
- Is missing packaging, certificates, grading documents, tags, accessories, or other materials that were originally included
- Is returned outside the 30-day return window
If we identify an issue during inspection, we will contact you before determining the final return or refund status.
Refunds
Returns are generally processed within 3–5 business days after the returned item is received.
Once your return has been received and inspected, we will notify you of the refund status.
If approved, the refund will be issued to the original payment method used for the purchase.
After the refund is issued, your bank, credit card company, or payment provider may require additional time to process and post the funds to your account.
Original shipping charges are non-refundable unless the return resulted from an error on our part or the item arrived damaged, defective, incorrect, or not as described.
Exchanges
Bijoux-NYC Direct does not process direct item-for-item exchanges.
If you would like a different jewelry piece, size, style, metal, gemstone, or design, you may return an eligible item under this 30-day return policy and place a new order for the replacement piece.
Please remember that jewelry that has been custom-made, specially ordered, resized, altered, or modified is not eligible for return.
Refused or Undeliverable Orders
If an order is refused at delivery, returned to sender, or becomes undeliverable because of an incorrect address, missed delivery attempts, or failure to collect the package from the carrier, we will review the order after it is returned to us.
Original shipping charges are non-refundable unless the delivery problem resulted from an error on our part.
If the order needs to be shipped again, additional shipping charges may apply.
Questions About a Return?
If you are unsure whether your jewelry qualifies for return or need help starting the process, please contact us. We are happy to review your order and help you understand the next step.
Bijoux-NYC Direct
Email:
info@bijouxnycdirect.com
Phone: 228-437-6856