TL;DR

• 30-day return window
• Returns accepted for defective and non-defective items
• Customer pays return shipping unless item is defective or incorrect
• No direct exchanges (return and reorder instead)
• Items must be unused and unaltered
• Refunds issued to original payment method when possible

Return requests must be submitted within 30 calendar days of the delivery date shown by the carrier. Requests made after 30 days are not eligible.

• Item must be unused and unworn
• No resizing, damage, or alteration
• All original packaging required
• All tags and documentation included
• Item must be returned in the same condition received

• Final sale items
• Custom or special-order jewelry
• Resized or altered pieces
• Items showing wear or damage

BijouxNYC Direct does not process direct exchanges. If you would like a different item, you may return your original purchase in accordance with this policy and place a new order.

1. Email us before sending any return
2. Include your order number
3. Wait for return authorization
4. Ship only after instructions are provided

Returns sent without authorization may be refused.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. For defective or incorrect items, return instructions will be provided. We strongly recommend using a trackable and insured shipping method. BijouxNYC Direct is not responsible for returns lost or damaged in transit.

• Refunds are issued to the original payment method when possible
• Original shipping charges are non-refundable
• Refunds are processed after inspection of the returned item
• Processing typically takes 3–5 business days after receipt
• Cryptocurrency payments may be refunded using an alternate method if the original payment cannot be reversed
• Refund amounts are based on the original purchase amount and do not reflect market fluctuations

If your order arrives damaged, defective, or incorrect:

• Contact us within 24 hours of delivery
• Provide photos of the item and packaging
• Keep all packing materials