Contact Us
Contact Us
Bijoux-NYC Direct is an online-only premium diamond jewelry storefront serving retail customers and wholesale-ready buyers. Whether you have a question about a product, shipping, returns, order status, or wholesale-ready jewelry selection, we’re here to help.
Customer Support
For customer service, order questions, return requests, or general inquiries, please contact us by email or phone:
Email: info@bijouxnycdirect.com
Phone: 228-437-6856
Please include your order number if your message is about an existing order.
Order Questions
If you have a question about an order, please include:
- Your order number
- The name used on the order
- The email address used at checkout
- A brief description of your question or concern
This helps us review your order and respond as accurately as possible.
Product Questions
For product questions, please include the product name or product link when possible.
Bijoux-NYC Direct carries premium diamond, gold, and silver jewelry curated through trusted NYC Diamond District partners. Product details may vary by item, so including the product link helps us confirm details such as metal type, diamond type, carat weight, stone shape, size, setting, and availability.
Shipping Questions
Bijoux-NYC Direct currently ships within the continental United States.
We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international addresses.
All orders ship with signature confirmation required.
Available shipping options include:
- Standard Shipping with Signature
- Two-Day Shipping with Signature
- Overnight Shipping with Signature
Please allow 1–2 business days for order processing before shipment.
Wholesale-Ready Inquiries
Bijoux-NYC Direct also supports wholesale-ready buyers and boutique-style jewelry purchasing.
For wholesale-related questions, please contact us by email:
Email: info@bijouxnycdirect.com
Please include your business name, the type of jewelry you are interested in, and any relevant order details or product links.
Online-Only Storefront
Bijoux-NYC Direct is an online-only storefront. We do not operate a public walk-in showroom or physical retail store.
Our jewelry selection is curated through trusted NYC Diamond District partners and presented online for retail customers and wholesale-ready buyers.
Response Time
We do our best to respond to customer messages as quickly as possible. Most inquiries are reviewed within 1–2 business days.
Business days do not include weekends or holidays.
Contact Information
Bijoux-NYC Direct
Online-only premium diamond jewelry storefront
Email: info@bijouxnycdirect.com
Phone: 228-437-6856
Mailing Address:
822A US-90
Bay St. Louis, MS 39520
United States
This mailing address is provided for business correspondence only. Bijoux-NYC Direct does not operate a public walk-in showroom or physical retail storefront.