FAQ's

Bijoux-NYC Direct Frequently Asked Questions

Clear answers. Transparent standards. Diamond District sourcing with secure nationwide delivery.

Frequently Asked Questions

Fine jewelry deserves clarity. Below are the most common questions about our sourcing, certifications, shipping, returns, and personalized assistance.

TL;DR

  • Natural & lab-grown diamonds clearly identified
  • GIA / IGI / AGS referenced when applicable
  • Most items ship in 1–2 business days (rings 1–4)
  • 30-day return window on eligible items
  • Personalized sourcing available via Contact Page
Can you help me find a piece that is not listed on the website?
Yes. Our website shows a curated portion of available inventory within our Diamond District supplier ecosystem. If you are searching for a specific shape, carat weight range, metal type, or setting style, contact us via our Contact Page or email contact@bijouxnycdirect.com. We review available in-network inventory and present aligned options when possible.
Do you offer custom jewelry?
We do not operate as a custom manufacturing studio. However, we can assist with sourcing available designs within our established supplier network that match your criteria when available.
Are your diamonds natural or lab-grown?
We offer both natural and lab-grown diamonds. Each product listing clearly identifies diamond type along with total carat weight and grading range when applicable.
Do your diamonds come with certification?
Certification references such as GIA, IGI, or AGS are included when applicable and stated directly in the individual product listing.
Are your diamonds conflict-free?
Our suppliers operate in alignment with Kimberley Process sourcing standards for natural diamonds.
How long does shipping take?
Most items ship within 1–2 business days. Rings may ship within 1–4 business days. Delivery typically occurs within 3–7 business days after shipment. Full details are available in our Shipping Policy.
Do you offer expedited shipping?
Yes. Shipping upgrades and signature confirmation options are available at checkout.
What is your return policy?
Eligible items may be returned within 30 days of delivery. Items must be unused and in original condition. Please review our Returns Policy for full details.
Is checkout secure?
Yes. All transactions are processed through secure, encrypted payment systems. We prioritize privacy, transparency, and payment protection. Learn more on our Secure Checkout page.

Still Have a Question?

If you do not see your question here, we invite you to reach out directly. Visit our Contact Page or email contact@bijouxnycdirect.com. We respond personally to all inquiries.